Shipping Instructions

4 Steps to Expert Timepiece Repair

First, make sure your clock or watch needs repair. Review the frequently asked questions to see if your clock or watch may need just a minor adjustment.

If your timepiece needs repair:

Step 1: Send to Miller Clock Service for an estimate

  • Take the weights off the clock. Do not send the weights (pine cones on a cuckoo clock or cylinders on a grandfather clock).
  • Carefully pack your clock. Please refer to the following shipping instructions when mailing your cuckoo clock.

  • Complete the Repair Order form and send your timepiece to:

    • Miller Clock Service

    1625 West 20th Avenue

    Oshkosh, WI 54902

    Step 2: Estimate approval

    We will contact you either by email or phone and get your approval to repair your timepiece. Your final cost confirmation will be sent by email.

    Step 3: Repairing of your timepiece

    Every mechanism in your clock or watch is completely cleaned and carefully reassembled. If a part needs replacement, our experts will handcraft the part based on their extensive experience. We monitor your timepiece for at least seven days to ensure it accurately keeps time.

    Step 4: Timepiece back to you, fully guaranteed

    We will send your timepiece, insured via United Parcel Service, to arrive in normal 7 day delivery time.

    Customer Service Guarantee

    At any time, you can email us on the progress of your timepiece service. We fully guarantee our work for one year. If the timepiece is not working properly, we will repair it at our cost.